[jimmySixDOF]

Email pollution is a real thing. Any meaningful conversation between 4 people has cc going at least 1 if not 2 levels up. Apply that at scale and I have seen Directors with hundreds of conversation threads each day. There is a duty for them to be in-the-loop as in notified, but if you place an action item for them in an email and expect them to respond to your pressing concern of the day without some out of band followup to to flag that particular email, then protip: don't tick it off your highly optimized workflow when you hit send.

[mordae]

This is why intra-org comms should go through something like Zulip.

It is easy for others to follow asynchronously and posts tend to get automatically categorized by senders if people responsible for channels yell at people to categorize properly in the first couple weeks until it becomes a second nature for everybody.

Old topics just die and dive deep in the menu, waiting to be resurrected by automatic suggestions when someone tries to invent a name for a topic.

Everyone sees where the need to catch up and they can easily dismiss channels where they follow just a single topic or so.

[JamesSwift]

Then that person needs to coach offenders, and senders need to be explicit/clear when something is an action item vs an FYI. If that Director is truly needing to be in the loop and take action on so much email that they cant keep up then there needs to be a person hired to manage that.