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by dylangs1030
5348 days ago
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Figure it this way: instead of Kevin Fox being pretentious, he's making a public statement. Could he have sent Google a professional email? Yes (and I suspect he did, actually). More importantly, he is making a public statement as an ex-Googler, and thus as an authority on Google engineering, that sympathizes with the negative feedback from the user base. If the users are not sending a powerful enough message, here is an ex-employee (who left on good terms, as far as we know, and was very good at what he did) giving a personal declaration to the company. That it is public shows his confidence, and that he feels (correctly) that many are dissatisfied with the recent change. And from the perspective of a large company like Google, this is not just some uninformed group griping for no reason, this is a real issue. Kevin Fox isn't attempting to be arrogant, he's giving legitimacy to an issue that may otherwise be overlooked in a classic case of a large company missing the demands of its user base. |
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