[mftb]

Well that's interesting, because you and I see things exactly opposite. In the era I started, before this article was written, there were, in many cases, no customers. The users and the creators were frequently the same people. New technologies had much more time to be implemented before they were actually brought to market and productized. Nowadays new technology is saddled with unrealistic hype and expectation before anything is implemented at all. We're probably just going to be in disagreement about that point. As to your point about business people caring about the needs, and concerns of their customers, I have to be in agreement with you about that.