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by Kabootit 1456 days ago
Have used just about everything at one time or another since Fogbugz back in the day. Recently canned Jira at current shop and went through several rounds of "what's next" with the team. The goal was not to find something everyone liked but to arrive at something everyone could agree sucked just a bit less than Jira.

TL;DR We arrived at Google Projects Beta and to our collective surprise just about everyone likes it a lot. Took a bit of experimentation with custom fields to setup — what makes our boards sing is the timeseries custom field type. Makes it easy to map our long term goals over the individual data points.

One minor quibble we solved with some name spacing conventions for issue titles to make it easier to scan a gird of issue titles and see what are "parent" issues and what are "task" issues.

Summary of our decision making process:

Jira

Because of complexity, at the mercy of the individuals putting the most time in Jira doing the setting up, organizing, creating tasks, managing workflows, etc. This encourages top-down flow, not team collaboration.

Has a lot of structure and opinions about data buckets and workflows. This is optimized for project managers types managing engineering types. Encourages treating engineers as a fungible commodity (imo).

To state an opinion bluntly, terrible tool for non-engineering tasks. Which engineering tasks should be synergizing with.

Trello

Easy, everyone can use and understand. Without creating a whole bunch of additional structure, happy path is a hodgepodge of cards organized loosely. This scales very badly.

Creating structure in Trello mirrors the mind of the person who does the structuring...per board. A single team might have a nice snowflake to be proud of but diffs between teams/boards can be jarring. At the organization scope you still have hodgepodge.

Shortcut

Easy, anyone can use, people like to use, different disciplines can use, comes with Just Enough™ structure, organized view from any scope (org level down to specific teams over to specific sprints down to specific individuals), easy to zoom in/out....