Yeah, I didn't really mean "as a telephone end user"; I meant "in a professional telephone-based job, especially one in data entry", although I'd consider it to be one of the basic communications skills people should learn just as people, too.
It was chosen specifically to work through bad communications channels and diverse accents, especially if you use the specific pronunciations required for the words (kay-beck for quebec, etc.).
It was chosen specifically to work through bad communications channels and diverse accents, especially if you use the specific pronunciations required for the words (kay-beck for quebec, etc.).