[devs1010]

Just thought I'd point out that you're running a service business not a product business, there is plenty written on this topic, there's nothing inherently wrong with running a service business but they are known to be harder to scale, for example VC's also tend to shy away from investing in service businesses. I'd recommend reading up on other service business and how they have dealt with the challenges you're facing as the challenges are bound to be different from a product business (which is what most web startups are aiming to be)