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I guess the "so what" is the implication that we have not reached the promises or potential of civilian digital communication systems. I agree, and think what we have has instead made many areas of information worse, fragmented and unreliable.

As for "who?", if you grew up the 80s of 90s you will remember the daily, breathless grandiose proclamations of various government digital literacy programmes. Selling the World Wide Web, the Information Superhighway, Ubiquity and Universal Access was a decade-long propaganda drive that laid the foundations for what it now the "tech industry".

Of course there is much in the world that is over-promised, and over-reaches. At some point people usually reconcile the reality with the hype. With "tech" I think that has still not happened, and many remain in a dream world, high on the fantasies they grew up with.