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by londons_explore 1456 days ago
I'd like to see staff training for major outages in retail like this.

For example, if the shop loses power, do they have the ability to sell goods still?

One approach is to let staff members estimate the value of goods - for example at the register, the staff member looks at the cart contents, estimates that it's about $120 worth of goods, charges the customer $120, and hand writes a receipt saying "$120 of goods sold, Date, store name, signature". The staff member then uses a phone to photograph the cart and the receipt.

At the end of the shift, the shaff member drops all the photos into a big store wide Dropbox account, that the accounts department can use to pay taxes.

You'd probably want to practice this process ahead of time with every staff member.

I imagine it might actually be a good process to use on very busy days too - it is probably quicker than scanning every item at the register.

1 comments

>>For example, if the shop loses power, do they have the ability to sell goods still

To some degree yes, we can check people out with a handheld (which has swappable batteries) and the self check registers are on the emergency power circuit.

Couple years ago when the system went down nationwide we just told people to put their name on their cart and we gave them 10% off if the came back the next day.