[lolinder]

If that was the author's point, then they totally failed to convey it. The title is "users prefer less straightforward ux", and the transition point in the article is the author coming to the startling conclusion that users like a "puzzle".

This is their current understanding of what happened:

> So, despite it taking objectively longer for users to get their answers, they loved it.

What they completely fail to understand is that it doesn't take longer for users to get their answers. The map is faster, objectively faster, at solving the problem that the user actually has. The designer here missed that point.

[mcphage]

> If that was the author's point, then they totally failed to convey it.

No, they conveyed it fine—because you understood it. You just thought the author didn't.

[lolinder]

That's... a really weird take. If I listen to someone rave about a conspiracy theory and I can see the flaws in their reasoning, does that mean that they meant all along for me to come to the opposite conclusion of what they said?