[freedom_dev]

Usually patients pay on delivery, so for treatments like a filling it would be the same day that work is done. For lab work such as a mouth guard, they don't pay when we take impressions but rather when the work is delivered

[jessaustin]

Yeah, that's a tough one. Actually many insurance plans (and Medicaid) say they only accept claims for multi-visit procedures after they're totally done, and we generally follow that rule for insurance. With private-pay patients, however, we've always said pay half at the first visit and half at the last visit (so there's no payment at e.g. a wax try-in). Some patients complain, but I just smile and explain that I can't change the rule.