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by nemothekid
1464 days ago
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>The main problem is that the attending doesn't have a good way to filtering the noise from the signal. Even if you could filter the noise; there's still a non-zero chance it won't get prioritized. I imagine in Apple's case you could have very real bug reports that only affect 500,000 people and they can't allocate time to fix this. I think there's a tendency to anthropomorphize companies (and OSS projects) as an all knowing person who can fix every problem and has infinite time. In reality there might be 10 people (or in OSS, just 1 person) in the company uniquely capable of triaging your issue in under an hour. The rest would be just as lost as you would be in a new code base and they have to weigh fixing your bug report vs the other opportunities they have (and I'm sure at Apple, closing Radar tickets wont get you promoted). At least in OSS you can dive in yourself. |
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