[anonytrary]

Jira was supposed to help us do the work, not become the work.

We have at least three people employed who's sole responsibility is to pester people about ticket status, apply bulk changes in Jira, define conventions, and ultimately make life harder for individual teams who wanna follow their own processes. As an EM, my higher-ups would rather have me ensuring ticket status is perfect to the T instead of pairing with and assisting my engineers.

I kid you not, we have directors of engineering who spend half their working day making bump/nudge comments on tickets.