[wayne-li2]

I feel like half the comments here didn’t read the article and are basing their comments on a few top level comments.

After the reading the article in its entirety it is clear the author acknowledges their own faults. In the “passive aggressive ticketing instance” the author clearly mentions that it’s a misstep on their end.

The author also concludes with a possible perspective from the manager’s side.

The article is not a rant. Its tone is balanced. It does not bash on Spotify. The author does not portray themselves as gloriously right. Of course it’s a biased article, but that’s to be expected. It reads like someone’s personal blog.