[xnorswap]

> I would bear in mind, that they are not professionals for handling consumer cases

If they take your money for a product, then they are professionals for handling consumer cases, they are obliged to be.

They might not want to be, in which case they should hire people who do want to be.

[gabrielblack]

Moreover, if you are producing a device for open source developers, people working for free , giving their free time to contribute to create a valid product, you can't spit on them when they have problem with the hardware they are contributing to develop, IMHO. At the end, I paid the phone, the shipment, custom duties, VAT, the shipment costs back in USA (why USA ???), a lot of my time, for nothing. So I felt was better to stop, spending my time elsewhere.

[toss1]

SO TRUE!

It is not about what you do, it is how you do it, and in particular what expectations you set.

If you sell it like a regular product, without saying clearly up front that it is not supported, then people will legitimately not like you.

IF you are just selling a kit without support, SAY SO. Then the people you want will come buy it, and if you did well on the parts that you claim to do well, you'd have happy customers (modulo the few Kens & Karens who expect everything for nothing).