[carlmr]

>NEWPRODUCT that is seemingly never fully coming to production

>- New clients are still regularly signed on OLDPRODUCT.

I mean what's the WHY behind that? Why don't even new customers sign on to the new product? Why is the new product not in production? Is that the same reason?

[bombcar]

NEWPRODUCT is almost always designed by Sales and OLDPRODUCT is old enough to have enough actual users that it works and does what is needed.

The end result is usually to force everyone to move to NEWPRODUCT and deprecate OLDPRODUCT violently (Salesforce Lightning vs Classic, etc, etc). Hopefully enough fixes for NEWPRODUCT get done before all the customers leave.