[sidjha]

I like how @dcurtis approached a similar problem with his open letter containing a redesign of the horrific aa.com website:

http://www.dustincurtis.com/dear_american_airlines.html

I'm not sure how effective such an approach would be considering it's much harder to get Indian organizations (especially a Government one, oh boy) to respond to feedback of the people, but it's definitely worth a try.

As some of us know, Anna Hazare and his stellar campaign against corrupt politicians in India is an inspiration to get Governments to act.

[potatolicious]

It didn't even work that well on this side of the ocean - if I recall correctly when this redesign first hit the web HN ripped dcurtis a new one.

Without addressing the Indian trains issue at all, there's a common mistake designers make that particularly annoys me - which is that "clean looking" is often conflated with "usable". As much as we hate to accept it, there is a lot of data out there that indicate many extremely busy looking, messy looking websites out there work very, very well.