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by ss3000 1467 days ago
I have an LLC on Brex, but haven't gotten an email yet. I'm not sure if that means if I'm in the clear or if the email just hasn't rolled out yet.

Would be great if you could send an email to _all_ customers, including the ones who weren't affected as a reassurance, so we could either rest in peace or get the migration started ASAP.

1 comments

Have you logged into Brex? I didn't receive an email, but got a notification in the website.
That is ridiculous. I think closing down someone's account especially if there is still money in it warrants registered mail (even email is not sufficient) and definitely not a note on the web page.
For real?

Communicating such business impactful decision through a pop-up is ridiculous

Older banks may have lots of problems, but they usually don't get those fundamentals wrong