[felipemnoa]

I believe they are doing things right now that do not scale so that they can get reviews like yours. It is a strategy to create loyal customers at the beginning.

I'm not sure but I think PG has talked about this strategy.

[immad]

Support is <5% of our revenue.

If the product mostly does what it should then support costs shouldn’t be crazy.

(Assuming that’s the part that you think is unscalable for us)

[aaaaaaaaata]

> If the product mostly does what it should then support costs shouldn’t be crazy.

One of the huge benefits of not hacking your product together as fast as humanly possible!