[oh_sigh]

If someone tells you you're horrible and you need to change, but you don't think you're horrible at all, and neither party can come to an agreement, then what is wrong with this? She's probably been told to her face or through a public forum by a disgruntled employee that she disgusts them so.... what's the issue?

Professionalism wasn't always wrapped up in bland, content-less corp-speak, and I'd be happy for more business communications to be more blunt and straight forward rather than more obscured.