[ezrast]

The point isn't that their infrastructure is more reliable than yours, but that it's decoupled from yours. If you run your monitoring on the same infra as production, it's liable to go down when production does, i.e. just when you need it most. This is a real reason to outsource monitoring to a SaaS, just like there are real reasons to self-host.

I mean, obviously they chose to address the segment of the market they could get more money out of first; I'm not contesting that. But the bit you quoted is low-grade bullshit at best. Hardly award-winning.