[whimsicalism]

Maybe it would be better if they charged more and paid their vets more so that there were actually enough workers to help people's pets? If that's what PE is doing because the local owners are too afraid to raise prices, more power to them.

[snapetom]

Higher prices == worse Yelp reviews. You then get a reputation for being expensive, and Yelpers warn people to stay away.

This is an emotionally charged industry where 99.9% of the customers have no clue what goes on business-wise behind the scenes. Yelp has been a curse, giving voice to these people.