| The article nearly lost me at the start: > whether we liked it or not, we were now listed, and anybody could leave a public review that we have no control over Why should a business have control over public reviews? Unless, that is they are libellous or otherwise in breach of some law, in which case the business has a fair case against the publisher. However... I feel from personal experience that TrustPilot is a huge scam, having had my genuine review suppressed by one of their paying customers. It's a huge loophole - dispute the review to get it off the front page, by the time it's reinstated, it's further down and they've had a chance to harass the customer to get it changed (incidentally, when companies do that I tend to drop another star if possible and edit the review saying so.) It's also a privacy nightmare for anyone shopping online (at least here in the UK) if you use different email addresses for each company, because you have to opt out every single time. And if you don't leave a review, the send a reminder (as though it's somehow my job to leave reviews). I ended up blocking their domain trustpilotmail.com in my email service, and if I see the Trustpilot logo on a company website, I will look for an alternative provider. |