[seaman1921]

So your solution is to fine the cr*p out of it until it becomes a smaller company Hard disagree - in a billion users a few thousands are bound to be misclassified - no ML model (or HUMAN) is 100% accurate

I would rather the company focusses innovation on the next big step rather than incrementally taking care of these few long-tail and corner cases.

Moreover, its the users who make a company big or small, if there are better options users would anyway migrate away - the comment sounds a bit entitled if I am being honest - you want a great product + great customer service, for free. (I don't buy the 'but i am giving them my personal data in return' argument)

[ClassyJacket]

Users cannot simply migrate to a competing service, the concept does not apply to messaging or social media, as you have to successfully convince everyone else on planet earth to move with you.

[anonymousiam]

Maybe it should apply. SMS works on any carrier. Why not have an open framework that allows messaging between platforms? The reason: Because walled gardens are more profitable.

[ad404b8a372f2b9]

The Digital Markets Act (DMA) is coming to Europe and with it enforced interoperability of messaging software. Hopefully for 2023/2024. I'm curious to see whether companies will have the gall to implement different behaviours for European consumers and the rest of the world.

[GWBullshit]

Companies implement different behaviors in different markets within the same state within the US; I think you may be giving major corporations too much credit if you suspect that deep down inside they're driven by trivial concerns like shame or genuine concern for customer opinion.

[GWBullshit]

And to think in the Golden Era of the web people scoffed at those who clung on to AOL ... and now look where we are.