[mr-ron]

I think you just nailed it. With the PR that fell through the cracks.

The danger of having a ticketless fix is, you end up with PRs that are not on anyone's plate to fix.

The nice thing about tickets is that it creates a clear line of succession for adding value. If done properly, you will not have anything fall through the cracks. The cost for this is, you need to create tickets.

Reduce the friction to as close to 0 to create a ticket, and you can net all the benefits of tickets without a lot of cost.

[est31]

The rustc repo has a system to assign PRs to reviewers automatically upon filing. On github, PRs and issues are very similar, and one can assign people to them.

There is a bot which checks which components the PR is modifying and based on that it assigns a reviewer to it. It predates github's builtin support for specifying component maintainers, so is a bit different than that.

However, as the Rust project is mostly made up of volunteers, sometimes a PR gets assigned to someone who is less active. This happened in my instance, where the PR got assigned to a reviewer whose last approval that ended up in a merge was in February 2022. The PRs assigned to these maintainers still get reviewed eventually, by other reviewers, or maybe them themselves. The assignment is more of a suggestion than a strict requirement and often maintainers with a desire to review some PR assign themselves. I just wanted to speed up the process so I talked to a maintainer who I knew likes to go through the list of open PRs and approve them if they are trivial. That's what I mean by "fell through the cracks".

[eropple]

Perhaps you've worked in notably functional organizations, but, with respect, your claims throughout this thread read like theorycrafting. I have been a Jira administrator, I have had extremely positive feedback from all parties based on the workflows, the automation opportunities, and the minimization of overhead involved when I did so, and it still required a context switch. And context switches always and without exception suck.

[mr-ron]

Ive both worked in and led highly functional, and highly non-functional organizations.

You are exactly right, that much of what Im pushing is the vision of what Agile / Scrum is supposed to facilitate, and what the benefits can look like if done correctly.

[sanderjd]

Why are PRs more likely to fall through the cracks than tickets? I think the opposite is the case...