[eropple]

> Done right, its not a limitation at all

Context switches are limiters, IME. Smash somebody's stack and you've made them useless for half an hour.

[mr-ron]

This is why tickets can be used to protect the engineering team. You dont want people ad-hoc adding scope, or interrupting work for engineers.

You want engineers to have focus time, on a clear actionable item, that is set up for success, and will add value.

Allowing engineers to work on whatever they want, or change scope on what they want, without saying 'why', can end up creating a lot of wasted work.

[eropple]

Tickets can, theoretically, be used to protect a development team. I agree with you there. But they usually aren't, and most folks are living in the land of what-is, not what-can-be.

[mr-ron]

Yes I agree and thats why Scrum / Agile gets a bad rap around here.