[capableweb]

Just like every other product initially launched for consumers, eventually pivoting to enterprises and forgetting about the little guy.

Seems it's impossible for people to run companies for the average consumer. Are their cash-flow really so bad they can't help themselves going into the enterprise market or is there something else going on?

[sokoloff]

Enterprises are vastly more willing to pay to have their problems solved than consumers. (I say this as I see the difference in behavior in my own two personas.)

Enterprises don’t blink at paying $50K/yr for something to improve security and save staff thousands of hours of time. Consumers are used to things being (or appearing to be) free. On a per-user basis, I’d expect consumers to ask more questions of support, while paying much less.

[richardw]

Without meaning to disparage the OP, enterprises don’t put you on HN when their feature isn’t supported. They pay enough to focus the mind on important features.

Enterprises are an 80/20 play. Keep your top clients happy and you’ll be fine. The first time you get a large order you realise that’s where your focus should be.