[knubie]

> the goal is to make money, not to provide a service

I think your entire premise is flawed here. Businesses make money by providing services that people want / need.

[antisthenes]

Businesses also make money by reducing the inputs that go into services (e.g. lowering the quality of the service), thus achieving a higher profit margin.

It's not a flawed premise. It just doesn't occur 100% of the time. It tends to occur in industries with poor competition (mono/oligo-polies)