[jjtang1]

I LOVE this.

Ironically having good tooling is the least important element in a successful incident response program (but it does help).

Motivated people and a good process far supersedes tooling. And yes so certainly see room for this. We are doing this already as part of our partnership model.

Part 1 is getting you setup and using Rootly. Part 2 is helping you successfully drive adoption now and 365 days onwards. We'll run workshops and AMAs with guest speakers on topics completely unrelated to Rootly when we are able to identify needs (we bare the cost). For example we did a session with a F500 organization on on-call compensation and another startup on communicating incidents to leadership.

The biggest mistake for a tool in this space is to think of this as only a PLG/SaaS based offering.