[jjtang1]

Rootly would address that problem, we keep a database of all of your incidents and metadata (impact, timeline, participants, metrics, etc.) on our Web platform separate from Slack. You can customize a data retention policy with us if you want but it's helpful to be able to quickly search for similar incidents without trying to find it in Slack channels.

It does differentiate between incidents if there are multiple too. We'll even warn you if you're opening an incident and another one that could be related is also active to avoid duplications.

And of course we keep the garden walls low on the product. You can export any of this data out via CSV, JSON, API or via our integrations (Airtable, Google Sheets, Looker, etc.).