[nicbou]

German bureaucracy makes automation very difficult. Each case depends on the human that will handle it, and how they feel that day.

No one has the authority to make lasting improvements, and no one has an incentive to take the initiative anyway. There is resistance to change because everyone is either too busy or too lazy to help.

My job is to help immigrants navigate this mess. My strategy to help them is three-tiered: information, tools, policy. So far, policy feels completely out of reach, despite my best effort.