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by jjtang1 1473 days ago
Thank you!

You're not alone, I've ran into quite a few cases where working from a thread will suffice (big and small companies). We are still team dedicated incident channel but there are a few things that threads do better.

For example, the number of incident channels that get spun up can get out of hand. Threads are a lot cleaner for that. So we built a workflow that'll let you specify an auto archive behaviour.

We also don't want you to lose context of your threads or conversations, you can run /incident convert in Slack and we'll pull that context over. Lastly, we often see people working from threads from a primary #incidents or #outage channel for better visibility. We'll actually let you specify exactly who you want to notify whenever an incident gets opened/closed.

But generally we found we can do a lot more powerful things in dedicated channels around integrations or even assigning roles if that is important :)

Happy to chat more on your use case tho!

1 comments

Great stuff. Good luck with your product. I imagine we'll need it later but for the moment, I think we're too small to be worth your time.

Would have loved to have run into you guys when/if you were looking for seed investment though

Appreciate the kind words and agree on fit.

Happy to compare notes and stay in touch if you'd like to connect of course jj@rootly.com.