[capableweb]

I'm sorry, but if your pricing is too complex to write out on the pricing page so I can know upfront if it's even worth talking to you, I won't reach out to you. It also suggests that your pricing is simply too complex, and that would hurt me as a paying customer as well, as I wouldn't fully understand the invoices I receive from you.

Building a calculator that lets potential customers input their variables and you show what the pricing would do solves that problem fully, and takes minimal amount of time to implement.

That you haven't spent that short amount of time in order to be transparent, looks shady to me (and others, some of them even write the same in this comment thread), as otherwise you'd surely display your pricing upfront.

[jjtang1]

Thank you for the feedback, a calculator is a good suggestion! We realize there are a fair number of people that will be turned away by this, we'll see what we can do for a better middle ground.

[evolve2k]

I’d also suggest you have a free plan for very small teams. You can already see how many slack members they have. Make your tool so people just make it their default and then as the team grows the naturally start paying you up the tiers.

[jjtang1]

Thank you for the feedback.

Actually we did offer a free plan for up to 5 users and even 10 at one point. What we've found is the collaboration overhead during incidents at companies at that scale wasn't too useful and pivoted away. Instead we offer a 14-day trial so customers can get their feet wet without contacting us: https://rootly.com/users/sign_up.