[makeitdouble]

It depends on the “attack” vector you see as the most problematic.

With a “real” bank, I had to go to an agency 5 times in a row to solve a paper issue because they wouldn’t just message me about it as it was “confidential” (they couldn’t validate our home address, though we were receiving their spam pretty fine), and the system was really built around the assumption that making you come to the agency was a no-brainer. The other options evolved snail mailing copies of the papers and waiting for them to process it.

There’s also the issue of “old fashion” people sticking more with traditional banks, making them skew their offerings towards these people. I was endlessly phone spammed with insurance and bullshit travel packs, and I couldn’t just block them as it came from my actual agent.

[basisword]

I think I'm lucky then. My 'traditional' bank is paperless, has a good app and website, and I can do everything over the phone with relative ease if I need to. It's all a bit clunkier than one of the app-native banks (which is why I half-switched to the app bank) but that's the software snob in me more than missing functionality.