[kwent]

Thank you for the feedback, we'll make some changes to the page.

Agree on those companies having technical talent and in fact a vast majority of our customers came to us with their own bot built out that resembles of our features. It really comes down to the age old question, build vs buy? The maintenance cost and feature enhancements for something owned in-house can be burdensome but I am obviously bias towards it.

We've seen it takes usually at least an engineer one whole quarter to standup the basics of nailing creating incidents right with some basic automation.

But the times customers decide building it themselves isn't worth it is often a) someone that owned it had left the company and b) its a big distraction from their core focus/ has become a full-time job to maintain.