[hnbear]

Just built out Rootly and it's fantastic product. On top of that JJ and team are responsive and really heavily engaged with customers, listening to feedback and continually implementing improvements.

Having trialed Rootly against competing products Rootly won out for the customer engagement. The competition just wasn't responsive.

Implementing easy incident management tooling also saw the volume of incidents increase rapidly as teams started to notice and handle issues as actual incidents. While the metrics increase is bad on the face of it, actually addressing far more issues that were previously just ignored is fantastic, and had lead to increased stability through better incident and problem management.

[jjtang1]

Thank you for the kind words, Alex. The whole team over at Gemini has been such a treat to work with.

The collaboration on building new features together is what really excites us. Appreciate you always pushing us to be better.

I feel like I should get you a t-shirt now that says "more incidents = better" because I couldn't agree more.