[kwent]

This was an awesome response and you absolutely nailed it.

A vast majority of our customers actually have some sort of internal bot built. It's quite limited usually and largely focused on the "creation" portions of an incident. Most commonly create an incident channel, create Zoom, link to a few integrations, and that seems to be it.

But depending on who you speak with that can be enough which is totally fair. Especially when complexity and incident volumes are low.

And yes agree not every user on the platform will value it the same. An SRE vs. someone in legal will find different value out of it. Our goal is to make this accessible to the entire org not just engineering teams.

Thank you for the feedback on the pricing page as well!

[danpalmer]

One last thought, if engineering teams paid "what it was worth" for a tool for every piece of their stack, they'd have no money for engineers or building an actual product. It is very easy to spend the entire personnel budget again on tools, and most companies just can't do this. At that point, you're competing with your competitors for business, and with other unrelated service providers for budget.