[trompetenaccoun]

In Shanghai you have the privilege queuing an hour or so just to be allowed outside these days :)

But seriously, it's understandable that someone wouldn't want to wait for 20 minutes when the alternative is simply dropping off a parcel somewhere. Sure, there's always places that are worse but 20 minutes is relatively long, there's clearly room for improvement.

I'm done with Amazon for the reasons others have mentioned and will gladly wait 20 minutes just so to not give them a single cent of my business. But not everyone hates them as much, some folks might not care much either way and just go with what's most convenient. Maybe they don't notice getting low quality trash from some Shenzhen-based seller either. The same way many people eat junk food because it's convenient. If competitors can match Amazon in that regard, I think even more people will turn their backs on them. Because what Amazon does well is automation and logistics, not quality.

[fma]

I replied to the OC that for Walmart.com orders you have the option to return in store or ship it back for free.

If they don't want to go to the store then don't have to...they can mail it back, just like Amazon.

https://www.walmart.com/cp/returns/1231920