[orangepurple]

Americans expect instant service. You either accomplish that by staffing accordingly or scheduling an appointment online or over the phone so when you come in you never wait. When I visited Japan waiting in lines seemed to be a hobby or a sport.

[jjeaff]

I saw a tv show or maybe a YouTube video where they created a line in public and waited to see if people would just get in line, not knowing what it was for. I think it did work. Can't remember what country it was. UK or could have been Japan.

[quartesixte]

Neither. Queuing in Japan is as natural as breathing.