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Considering how many of these "Google killed my X, Y or Z" posts I've seen on Hacker News. This really doesn't feel like anything to celebrate. It is just further proof that Google could, in theory, provide the support at the level necessary for these things, but just won't. Honestly, I know their job is hard, but if they simply put a legitimate task force together to figure out how to provide support at scale (even if it costs a premium to handle it, or possibly even a premium to do a proper appeal), I could see it helping immensely. Basically, if you want to do an appeal for something, it will cost, and depending on the violation and how often the violation is, the cost goes up. The appeal requires them to be clear about what the violation is, and what needs to be done to resolve it. Perhaps even make it that if you get an appeal with clear details and you resolve the issue, a certain percentage of the money will be refunded. Basically, instead of assuming everyone who their algorithms says is total evil is evil, they allow some form of good will that would help businesses, individuals and organizations work with them. I know the spammers and scammers are a huge pain, but then fine, charge them for the cost. The ones that are legit will pay and will work with Google if Google will work with them. |