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by burntoutfire
1487 days ago
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I've been in software engineering for 20 years and I don't think I've ever had to speak to an unhappy customer. That sounds like something that happens in small startups only (in larger orgs, devs should be fully insulated from this by product owners). In large orgs, often the problem is opposite - you're building something that no one really wants, so there are no interested customers to speak to. |
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