[mnahkies]

My girlfriend's mother had this happen to her recently. They got in and changed her password, profile picture and name. Account recovery options didn't work, and also reporting the profile as stolen / whatever option was most appropriate on the form didn't achieve anything.

I found it quite confusing as to the motivation, and seeming gap in the armour of automated bans.

As far as I know, many people get instant banned if they attempt to setup a second profile for their Oculus or similar, I assume the motivation is to get a fake account that has history to avoid this. What surprises me though is that changing password, profile picture and full name in quick succession + attempts to recover / report don't trigger this mechanism/some kind of review process.