[at-fates-hands]

>> In the old world of humans and paper, as wasteful as it was, it was easy for exceptions to be made if the clerk was willing,

One of my first jobs out of college was an account manager at a big corporation. It was an easy job. Half customer service and half sales. The guy in the cube next to me was always chided for being a dinosaur because his desk (in his words) "looked like a tree just puked on his desk" because of all the paper copies he had floating around - but damn if he couldn't find a contract six months old or an email with some promise he had made a client a year earlier.

It was his file system and it worked magically. You'd ask him a question and he'd look around and then dive to a stack of copies of contracts, come up with the right contract and let the customer know the details so quickly. Customer's loved him because he could reference things so quickly and was so sharp with conversations and notes he had taken. No problem if his laptop crashed - he already had a paper copy. He always referenced himself as a go-between the paper world and the digital world that was quickly consuming his talents.

I heard he retired a few years back - but he was the guy you're talking about to a tee. He was around during the transition to email from everything being paper. Dude still made it work, even when he knew his time had come and gone.