[teraflop]

If it makes you feel better, having the transaction ID wouldn't help. I'm in a similar situation except I do have the original PayPal transaction ID, and when I provided it I was told: "Sorry, our system for looking up transaction IDs is currently unavailable. You'll need to provide alternative proof of ownership. No, the original email address associated with the account isn't good enough. No, we won't tell you what is good enough."

Tried again a year later and got exactly the same response.

[throwmeaway8]

Mojang's system does not like PayPal transaction IDs and they have issues looking them up. Keep trying over and over, email them from the original email associated. Eventually you'll find an agent who will ignore the Transaction ID entirely and give your account back unless it has a high value in which case you're out of luck.

[PolemicThoughts]

I thought government ID would be a silver bullet. We have a relatively unique family name, and my father should be an exact first+last match on the transaction, and my ID first name is an exact match for my account name. Should I just open a support ticket every week until I win the support lottery? Sounds like a recipe for irritating the wrong person and getting it manually locked. lol.

[kingcharles]

My Pinterest account got locked for no reason. I found a video which said "just bug the shit out of them", so every day I put in an appeal which was rejected every single time for about 3 weeks and then someone said "fuck it" and unlocked it.

On the flip side, I had a bank account with Square (now Block) and their support took me to a dead end, so I called one of their executives on his cellphone and politely explained the problem to him. That got my account fully terminated with no recourse.

[teraflop]

Well, part of the problem is that they deny that my email address is the correct one, even though I still have the PayPal receipt with that address sitting in my archive.

[throwmeaway8]

I've dealt with their support team literal hundreds of times. That sounds about right for them. Could it have been possible that you purchased the game on another email, and used the PayPal email to simply pay for the game? Usually they fail to confirm the trans. ID if it's PayPal, but other than that they should be accurate on the original email, so if they say it's wrong, it's probably wrong. Did you get any emails from Mojang to that email in the past, about password resets, unauthorized migration etc?

[mro_name]

> No, we won't tell you what is good enough.

that's like from a surreal comedy. That's how megacorps look down on humans.