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by daniel-cussen
1480 days ago
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You know what could be good, these charities talk about stories, not their statistics. Maybe they could humanistically keep records of their stories, like use a good system for that, maybe part digital, but with paper, so they can be read. Like the complaints at Liga Chilena Contra la Epilepsia, they just have a Sugerencias y Reclamos book, which you can read (though they told me it is not for me to read). You can see for instance that they addressed one complaint they got a lot, which was the lack of cashiers, so in fact with their remodel five years ago they changed it completely so they now have up to 8 cashiers at a time, and short wait times. My favorite Chilean pharmacy, I'll repeat here the comment I left for that charity: "Un siete!" |
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