[gruez]

>If I arrive in a random city, the last thing I want to do to get to where I need to go is have to search for which app I need to install and give my CC info to in order to get a cab.

Searching and installing a random app introduces a slight amount of friction, but I don't think payment necessarily has to be that much of a hassle. Just use apple/google pay.

[noirbot]

That assumes the app supports on-phone payment options like that. Obviously it's gotten more ubiquitous now, but most of the non-Uber/Lyft apps I've used in the past didn't. They often will require me to make a full account as well, give them name, address, email... I think one of them tried to make me upload a picture of my Driver's License, even thought I was very sure I wasn't signing up to be a driver.

Obviously this all could be easy, but it's amazing how many apps fail to make things easy to onboard. When I've just gotten done traveling for hours and just want to get to some place to relax, the last thing I want is to wrangle new account creation in some app where they're trying to be cheap and haven't hired any UX designers to smooth out the process because "you can rebuild Uber with 3 smart devs" as everyone on HN says.