[mbreese]

> if you dont care about performance or features

Bingo! If you are a manufacturing company, you care about two things:

1) does this software do the job I need?

2) does this software cost less than the value I get out of using it?

If the answer is "yes and yes" then -- congratulations! you made a sale!

Sure, if some other company comes in and says "hey, I can do the same job, but cheaper," the customer would listen. But so long as the software works good enough, then the externalities of support contracts, billing, "enterprisey-stuff" may matter more than features or performance.