[vinyl7]

It's a big plus in the corporate world to be able to outsource support. It's worth it for companies to pay VMWare, Microsoft, etc. larges sums of money for support contracts so they have someone to call when things break. While Microsoft sells Windows Server, they also try really hard to add on support contracts with it. Paying several thousand dollars a year for a support contract is probably cheaper than paying salary+benefits for someone within the company to maintain it, and you get the façade of talking directly to people who know the product inside and out

[silvestrov]

Sometimes for me it seems like they pay to "get the façade of talking directly to people in suits" rather than having to deal with technies.

[JumpCrisscross]

> it seems like they pay to "get the façade of talking directly to people in suits" rather than having to deal with technies

Broadly speaking, anyone generalising the world into suits and techies needs a translation layer between them and anyone else.