[OJFord]

Yeah, just last week I was thinking 'this is pretty amateur hour' as I spent almost a whole morning bringing us back up..

(We are.. a tiny fraction of Heroku, in terms of anything you like - it's excusable IMO that it was an untested procedure not smooth etc., small team with MVPs to ship.)

In 957h I would think you can start to think about bringing on a specialist on contract (or implement the new GH App based still-future version mentioned) if the permanent team can't figure it out / don't have capacity! It's not good for reputation, surely, I have to imagine it was considered low priority rather than something they actively tried but failed to fix for so long, but I don't think that's a good look, even if metrics show it's little-used or only by free tier or whatever.