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>So what exactly is the benefit of moving to touch screens / voice control?

When it works -- and it works in most of the situations you mentioned (spoiler alert: I work in this space) because it's designed to -- it's safer than using any physical controls at all.

I get that adoption of the half-ass solutions is frustrating. But if we are truly targeting a future where being able to manipulate car features is to be as safe as possible, voice is the best way to do that, at least until we have a solution to beam thoughts directly to the car's computer.