[besus]

I spent several years at a SaaS which was plagued with toxic positivity. The underpinning platform was slapdash and took 4x the expected time to add features because of it. Yet the GM walked around trumpeting that we were fielding a best in class offering.

Any mention of the reality of the situation was met with replies about not being a team player and showing negativity. It was an absolute morale killer for the development and SRE teams charged with on-call rotations which resulted in exhaustion and frequent outages.

Start-up code is often naive and hastily put together. Growth pains are expected as customer count and revenue increase. Don't bullshit the situation with false positivity. Address the issues and live to fight another day.

In the end, that SaaS has slowly faded away to obsolescence due to the lack of honesty about the actual state of the union.